Refund and Return Policy

Refund & Return Policy

At Duckeys, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we offer a straightforward 30-day return policy.

1. Eligibility for Returns

You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return:

  • The item must be unused, unworn, and in the same condition that you received it.
  • The item must be in its original packaging.
  • You must provide a proof of purchase or order number.

2. Non-Returnable Items

Certain types of items cannot be returned for health, hygiene, or safety reasons, including:

  • Gift cards.
  • Downloadable software products.
  • Personal care or hygienic items once opened.
  • Items marked as final sale or clearance.

3. How to Initiate a Return

To start a return, please contact our support team at duckeystech@gmail.com with your order number and the reason for the return. If your return is accepted, we will send you instructions on how and where to send your package.

Note: Items sent back to us without first requesting a return will not be accepted. Customers are responsible for paying their own shipping costs for returning items, unless the return is due to an error on our part.

4. Damaged, Defective, or Incorrect Products

Please inspect your order upon arrival. If your item is defective, damaged, or if you received the wrong item, contact us within 48 hours of delivery at duckeystech@gmail.com with clear photos or videos showing the issue. We will evaluate the issue and arrange a replacement or full refund at no extra cost to you.

5. Refunds

Once your return is received and inspected, we will notify you via email regarding the approval or rejection of your refund. If approved, your refund will be processed automatically to your original payment method within 5 to 10 business days. Please note that your bank or credit card company may take additional time to post the transaction.

6. Late or Missing Refunds

If you have not received a refund after 10 business days of approval, please check your bank account or credit card statement first. If you still have not received your refund, please contact us at duckeystech@gmail.com.